Trawell

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Privacy Policy

Trawell 24/7 Limited (“Trawell 24/7”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, submit anenquiry, request a quote, or book travel services through us.

By using our website or services, you agree to the terms of this Privacy Policy.

1) Who We Are

Company Name: Trawell 24/7 Limited
Website:www.trawell247.co.uk
Email: [email protected]

We provide travel services including flight bookings, hotel bookings, holiday packages and related customer support.

2) What Personal Data We Collect

We may collect personal information depending on how you contact us and what service you request.

A) Information You Provide Directly

When you submit a quote request, contact form, WhatsApp message, email, or phone enquiry, we may collect:

  • Full name

  • Phone number

  • Email address

  • Departure city/airport and destination

  • Travel dates (departure/return)

  • Number of travellers (adults/children/infants)

  • Hotel preferences (3 star, 4 star, 5 star)

  • Room requirements (single/double/family)

  • Travel class preference (economy/premium/business)

  • Airline preference (if any)

  • Special requests (baggage, seating, wheelchair assistance, meals, etc.)

  • Any notes you provide in “Additional Requirements”

B) Booking Related Information

If you choose to proceed with a booking, we may also collect:

  • Passport details (where required for ticketing)

  • Date of birth

  • Nationality

  • Gender (as required by airlines)

  • Address (if required for booking or invoicing)

  • Emergency contact details (optional)

  • Frequent flyer numbers (optional)

✅ Important: We do not store your full payment card details on our website.

3) How We Collect Your Data

We may collect information from you through:

  • Website enquiry forms (quote forms and contact forms)

  • WhatsApp messages and calls

  • Email communication

  • Phone calls

  • In-person or direct business contact

  • Cookies and website analytics tools (see Section 10)

4) Why We Collect Your Data (Purpose)

We collect and process your information to:

  • Respond to travel enquiries

  • Provide accurate quotes for flights/hotels/holiday packages

  • Confirm travel arrangements and issue tickets

  • Assist with post-booking support (changes, cancellations, reissues)

  • Send booking confirmations and travel documents

  • Improve customer service and website experience

  • Prevent fraud, abuse, or spam submissions

  • Comply with legal or regulatory requirements

5) Legal Basis for Processing (UK GDPR)

We process your personal data based on one or more of the following legal grounds:

  • Consent – when you submit a form or contact us

  • Contract – when we arrange bookings or travel services for you

  • Legitimate interests – to provide customer support, improve our service, and protect our business from fraud

  • Legal obligation – to comply with relevant UK laws and regulations

6) Who We Share Your Data With

We only share your personal information when necessary to provide the service you request.
This may include:

  • Airlines and airline suppliers

  • Hotels and accommodation suppliers

  • Holiday package partners

  • Travel insurance providers (if requested)

  • Visa service providers (if requested)

  • Technology providers supporting our website and communication systems

  • Payment processors (only where required to complete a payment)

✅ We do not sell your personal information to third parties.

7) International Transfers

Some airlines, hotels, and travel suppliers may be based outside the UK. In these cases, your information may be transferred internationally in order to process bookings.

Where international transfers occur, we take reasonable steps to ensure your data is handled securely and in accordance with applicable laws.

8) How We Protect Your Data

We take data security seriously. We use appropriate technical and organisational measures to protect your information, including:

  • Secure access controls

  • Limited access to sensitive booking information

  • Website security systems and monitoring

  • Regular updates to website software and plugins

  • Spam and abuse protection for form submissions

No system is 100% secure, but we take strong steps to protect customer data and reduce risk.

9) How Long We Keep Your Data

We keep personal data only as long as necessary for the purposes it was collected, including:

  • Responding to enquiries

  • Completing bookings and after-sales support

  • Complying with accounting, legal, and regulatory obligations

We may retain certain booking records for an appropriate period for business, auditing, or legal requirements.

10) Cookies and Website Tracking

Our website may use cookies to improve performance and user experience.
Cookies may help us understand:

  • which pages visitors view

  • how visitors interact with the website

  • how our website can be improved

You can manage or disable cookies through your browser settings.
Disabling cookies may affect some website functionality.

11) Marketing Communications

We may contact you with travel updates, promotional offers or service-related messages only if:

  • you have requested information from us, or

  • it relates directly to your enquiry or booking, or

  • you have agreed to receive marketing communication

You can opt out of marketing messages at any time by contacting us.

12) Customer Reviews (Trustpilot and Other Platforms)

We may share a link inviting customers to leave feedback on external platforms such as Trustpilot.

Leaving a review is always optional.
If you leave a review, it will be subject to the privacy policy and terms of the relevant platform.

13) Your Rights Under UK GDPR

You have rights regarding your personal information, including:

  • The right to access your personal data

  • The right to correct inaccurate information

  • The right to request deletion of your data (where applicable)

  • The right to restrict processing

  • The right to object to certain types of processing

  • The right to data portability (in some cases)

  • The right to withdraw consent where processing is based on consent

To request any of the above, contact us using the details below.

14) Children’s Data

We only collect information for children (including infants) when it is necessary to process travel bookings requested by an adult/guardian.

We do not knowingly collect children’s data for marketing purposes.

15) Third Party Links

Our website may contain links to third-party websites (such as airlines, hotels, or review platforms).
We are not responsible for the privacy practices of third-party websites.
We recommend reviewing their privacy policies when visiting them.

16) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect improvements, legal updates, or changes in our services.

Any updates will be posted on this page with a new “Last Updated” date.

17) Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us:

[email protected]
www.trawell247.co.uk


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