Support Centre
Need help with your booking? You’re in the right place.
Our team is here to support you before travel, during your trip, and after you return.
✅ Fast replies
✅ Real human support
✅ Written confirmation for everything
Contact Us
📧 Email (Recommended): [email protected]
🌍 Website: www.trawell247.co.uk
For urgent travel requests: please include your booking reference and travel dates in your email subject line.
Frequently Asked Questions
1) How do I request a travel quote?
You can request a quote directly through our quote form on the website.
✅ We will respond with available options based on your requirements
✅ The more details you provide, the faster we can help
Helpful details to include:
Destination
Travel dates
Number of passengers
Preferred departure airport
Hotel rating (3, 4 or 5 star)
Budget range
2) How do I confirm a booking?
Your booking is confirmed once:
✅ payment is received
✅ the airline / supplier confirms it
✅ you receive written confirmation from us
Important: prices can change quickly, so we recommend confirming as soon as possible.
3) Can I cancel my booking by phone or WhatsApp?
❌ No.
For your security, cancellation requests must be sent by email.
✅ Only the person who made the booking can request cancellation
✅ The email must come from the same email address used at booking
This protects customers from fraud and unauthorised cancellations.
4) How long do refunds take?
Refund timelines depend on the airline or supplier.
✅ If a refund is approved, it typically takes up to 6 weeks after the request is submitted.
We cannot speed up airline processing times, but we will assist you throughout.
5) Are deposits refundable?
❌ No.
All deposits are non-refundable.
Deposits cover supplier reservation charges, administration work, and booking processing.
6) My ticket is non-refundable. Can I still get my money back?
If an airline ticket is marked as non-refundable, then:
❌ the airline does not refund it
❌ we cannot override this rule
In this case, no refund can be processed.
We will always advise you clearly before confirming the booking.
7) Can I make changes to my booking after confirmation?
Changes depend on airline rules and availability.
Changes may include:
fare differences
airline change fees
re-issue costs
Some tickets are:
❌ not changeable
✅ changeable with a fee
If changes are available, we’ll tell you the cost in writing before processing anything.
8) Will you speak to another passenger on my booking?
❌ No.
We only deal with the person who made the booking with us.
Even if there are multiple passengers, we will only communicate with:
✅ the lead booker
✅ via the same email used to book
9) I want to cancel. What do I need to send you?
Please email us with:
✅ Booking reference
✅ Passenger name(s)
✅ Travel date(s)
✅ Clear instruction: “Please cancel my booking”
Once received, we’ll confirm next steps in writing.
10) What if my flight is delayed or cancelled?
Flight delays/cancellations are controlled by the airline.
We can help with:
✅ guidance
✅ rebooking support (subject to airline rules)
✅ advice on available options
Final decisions remain with the airline and their policy.
11) Am I responsible for visas, passports, and travel documents?
✅ Yes. Always.
Customers are fully responsible for having correct travel documents including:
Passport validity
Visas
Transit requirements
Entry permissions
Vaccination requirements (if any)
We are not responsible for denied boarding or refused entry due to missing or incorrect documents.
12) What time should I arrive at the airport?
For international flights we strongly recommend:
✅ arriving at least 3 hours before departure
(or as advised by your airline)
Late arrival may result in missed flights, denied boarding, or additional charges.
13) What if I miss my flight?
If a passenger misses a flight due to:
late arrival
missing documents
failure to check in
baggage issues
restricted/prohibited items
the airline may treat it as “no-show” and cancellation/refund may not be possible.
14) How will I receive my refund?
Refunds will only be processed:
✅ back to the same payment method
✅ to the same person who paid
We do not refund to third parties or different accounts/cards.
15) Can I request changes or cancellations verbally?
❌ No.
We only process booking decisions that are confirmed in writing, including:
✅ changes
✅ cancellations
✅ refund requests
✅ passenger amendments
This prevents errors and protects both sides.
16) What if I am unhappy with a refund amount approved by the airline?
Refund amounts are calculated by the airline or supplier.
If a customer accepts the refund amount in writing and receives it, then later disputes it again, we may not be able to reopen the case unless the airline allows it.
17) Reviews & Fair Use
We respect honest customer feedback.
However, if a customer accepts and receives an airline-approved refund amount, and later posts harmful or misleading feedback, we reserve the right to take action to protect our business.
18) Still need help?
No problem. Send us an email and we’ll take care of you.
Please include:
✅ Travel date
✅ Passenger name
✅ Booking reference (if available)
