1. Who we are
Trawell 24/7 operates trawell247.co.uk and provides travel enquiry, booking and support services. For the purposes of UK data-protection law, the organisation responsible for determining how personal information collected directly by Trawell 24/7 is used is the relevant Trawell 24/7 operating business identified on your booking or invoice.
2. Information we collect
We may collect information you provide through quote forms, telephone calls, email, WhatsApp, social media or booking communications, including your name, email address, telephone number, departure point, destination, travel dates, passenger numbers, booking references, preferences and messages.
When required to arrange a booking, additional passenger information may be collected, such as date of birth, nationality, passport details, frequent-flyer information or accessibility requests. Please only provide information that is necessary for the service requested.
3. How we use your information
- To respond to enquiries and prepare travel quotations.
- To arrange and administer bookings requested by you.
- To communicate booking confirmations, changes and support information.
- To process or facilitate payments and refunds.
- To prevent fraud, protect website security and keep business records.
- To comply with legal, regulatory, accounting or supplier requirements.
- To send marketing where permitted and where you have not opted out.
4. Our lawful bases
Depending on the activity, we process personal information because it is necessary to take steps at your request before entering a contract, to perform a contract, to comply with a legal obligation, for legitimate business interests, or with your consent where consent is required.
5. Who we share information with
To provide travel services, we may share necessary information with airlines, hotels, tour operators, travel consolidators, accredited booking partners, payment providers, technology and hosting providers, communications providers, professional advisers and authorities where required by law.
6. International transfers
Travel is international by nature. Your information may need to be sent to suppliers or service providers outside the United Kingdom, including countries with different data-protection laws. Where required, appropriate safeguards or other lawful transfer mechanisms should be used.
7. Payments
Payment information should be handled through approved payment methods or providers. We do not recommend sending full payment-card details through ordinary email, social media messages or unencrypted chat.
8. How long we keep information
We retain information only for as long as reasonably necessary for the purposes described above, including booking support, financial records, legal obligations, dispute handling, fraud prevention and legitimate business records. Different categories of information may have different retention periods.
9. Marketing
You can ask us to stop direct marketing at any time. Service messages about an existing enquiry or booking are not marketing and may still be sent where necessary.
10. Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct or delete personal information, restrict or object to processing, receive certain data in portable form and withdraw consent. Some rights are subject to exemptions.
11. Complaints
Please contact us first so we can try to resolve any concern. You may also have the right to complain to the UK Information Commissioner's Office (ICO).
12. Cookies and analytics
Our website may use essential cookies and, where configured, analytics or marketing technologies. Please see our Cookie Policy.
13. Security
We use reasonable technical and organisational measures to protect personal information. No internet service can guarantee absolute security, so please contact us promptly if you believe information relating to your booking has been compromised.
14. Contact us
For privacy questions or requests, email info@trawell247.co.uk or call +44 20 3745 1247.