1. About these terms
These Terms & Conditions apply when you use trawell247.co.uk, request a quotation, communicate with Trawell 24/7 or ask us to assist with a travel booking. By using the website or proceeding with a booking, you agree to these terms together with any supplier terms provided to you.
2. Quotes and availability
Prices shown on the website, social media, advertisements or quotations are subject to availability and may change until a booking has been confirmed and payment has been accepted. A quote is not a reservation unless we expressly confirm that space has been held.
Flight fares, hotel rates, taxes, baggage allowances and other charges may change because of supplier availability, currency movements or changes made by airlines and other suppliers.
3. Your booking
You must check passenger names, dates, destinations, routes, baggage, accommodation details and all other booking information before payment or ticketing. Passenger names should match the relevant travel document. You must tell us immediately if any information is incorrect.
4. Payment
The payment method, payment deadline and amount due will be explained before booking. A booking is not guaranteed until the required payment is received and written confirmation is issued. Card or bank processing times may affect when funds are received.
5. Suppliers and travel partners
Airlines, hotels, tour operators, transfer providers and other travel suppliers are independent businesses. Their own terms, fare rules, cancellation conditions and operational decisions apply to the services they provide. Trawell 24/7 may act as an intermediary in arranging those services.
6. ATOL and IATA references
Trawell 24/7 may arrange bookings through third-party partners that hold relevant travel accreditations, including ATOL or IATA, where applicable. This does not mean every service or booking is protected in the same way. Your booking confirmation should identify the supplier or organiser and any financial protection that applies.
7. Changes and cancellations
Changes and cancellations are subject to the applicable supplier rules, availability, fare differences, supplier charges and any disclosed administration charges. Please read our Refund & Cancellation Policy and Booking Conditions.
8. Passports, visas and travel requirements
You are responsible for obtaining valid passports, visas, transit permissions, health documentation and any other travel documents required for your journey. Entry rules can change. Check official government, embassy, consular and airline information before travelling.
9. Schedule changes and disruptions
Airlines and suppliers may change schedules, aircraft, terminals, routes or other arrangements. We will make reasonable efforts to pass on significant changes that we receive, using the contact details supplied by you. You should also check directly with the airline before travel.
10. Website information
We aim to keep website information accurate, but destination information, example fares, images and availability can change. Website content is general information and should not be treated as a guaranteed offer unless confirmed in writing for your specific booking.
11. Liability
Nothing in these terms excludes liability where it cannot lawfully be excluded. Subject to applicable law, Trawell 24/7 is not responsible for losses caused by events outside our reasonable control or by the independent acts or omissions of travel suppliers, except where responsibility arises under applicable law.
12. Intellectual property
Website design, text, branding and original content may not be copied or commercially reused without permission, except where permitted by law. Third-party trade marks and images remain the property of their respective owners.
13. Governing law
These terms are intended to operate under the laws applicable to Trawell 24/7's UK customer services. Mandatory consumer rights are not affected.
14. Contact
For questions about these terms, email info@trawell247.co.uk, call +44 20 3745 1247, or WhatsApp +44 7824 802609.